At Living Comfort, the protection of clients' privacy and the maintenance of residents' personal information are considered to be of the utmost importance and we take very seriously the ongoing trust that clients and residents place in us to protect their information.

As part of our business we are committed to providing a number of services to our clients and residents. To provide these services, it is necessary for us to collect, store and use our clients’ and residents’ personal information. In handling such personal information, Living Comfort is bound and committed to complying with the Privacy Act 1998 and the National Privacy Principles.

We have a general duty to keep confidential all personal information we hold about clients and residents, including their names, addresses and financial data.

We will only deal with clients’ and residents’ personal information as set out in this policy.

The type of information we collect will include your name and may include: contact details; tax file number; date of birth; income and financial details; employment details; credit record; transaction history.

We will use this information only for the purposes that our clients and residents have provided it.

Personal information is treated as confidential within Living Comfort and is used by us for the purpose for which it was collected or for a related purpose. Related purposes for providing clients and residents general advice may include:

· our own market analysis and product development;

· internal accounting and administration;

· regulatory reporting and compliance; and

· informing you about new products or services.

We have a duty to keep confidential all personal information we hold about you, including your name, address and financial information.  Whilst we abide by our duty of confidentiality, we may disclose clients' or residents' personal information if that disclosure is:

· required to comply with our legal obligations. This includes disclosure to various government departments and agencies such as the ATO, disclosure to the courts under subpoena, and disclosure to our auditors, APRA, and Austrac. 

· in the public interest (e.g. to protect our interests or where we have a duty to the public to disclose, or where it is necessary in proceedings before a court or tribunal) and where a crime or fraud is committed or is suspected, disclosure may be justified.

We take all reasonable precautions to protect your personal information from loss, unauthorised access, modification and unauthorised disclosure.  Personal information about our clients and residents is only accessible by you and by those who are authorised to access it. Only authorised employees have access to clients' and residents' personal information, and access is only for approved purposes. Your personal information can only be amended and deleted by authorised means.

 

Privacy Policy